We’re here to help, anytime.
Replies within 5 minutes on WhatsApp. Within an hour by email.
Most members chat with us here for fastest help.
Great for detailed questions or attaching screenshots.
Phone
Mon–Sun, 9am–9pm PKTPrefer to talk it out? Give us a ring.
Support hours
Always-onWhatsApp is monitored around the clock.
Or send us a message.
Use the form and we’ll create a ticket on the spot. We respond by email — usually within an hour.
- Get a unique ticket number for follow-ups
- Reply lands in your inbox within an hour
- Share the same ticket # on WhatsApp for instant context
Real humans, no chatbots
Every message lands with a person on our support team.
Pakistan-based team
Local timezone. Local context. We get how you work.
Refunds within 7 days
If a tool isn’t a fit, we’ll honor a refund — no friction.
Quick answers.
How fast do you respond?
WhatsApp messages are usually answered within 5 minutes during waking hours. Email tickets get a reply within an hour, sometimes sooner.
Where can I see my ticket later?
Save the HFZ-XXXXXX number that we show on submit. Reply to our email or DM it to us on WhatsApp and we'll pull up the full thread instantly.
Do you support escalations?
Yes. If a tile isn't loading or a tool is acting up, mention 'urgent' in the message and we'll prioritise it ahead of general questions.
Can I get a phone callback?
Reach us on +92 320 9170721 between 9am and 9pm PKT. If we miss it, drop us a WhatsApp and we'll book a callback within the same day.