Last updated: 2026-05-03
We back our service with a fair, no-drama refund policy. If something genuinely isn’t working, we’ll fix it or refund you. Here’s how it works.
7-day refund window
If a tool stops working within the first 7 days of a fresh subscription, and we cannot restore it within 24 hours of you reporting it, you are entitled to a full refund of that subscription. This applies to:
- Brand-new subscribers in their very first week.
- Existing subscribers who add a brand-new tool for the first time.
- Anyone resubscribing after a 30+ day gap (we treat that as a fresh sub).
The window is meant to give you a real chance to try the tool. If the tool works fine on day 1 and you change your mind on day 6, that doesn’t qualify — see the next section.
After 7 days
Past the 7-day window, refunds are only issued if we are at fault. Examples where we will refund the unused portion:
- We permanently lose access to a tool you paid for and cannot restore it within 7 days.
- We accidentally double-charged your card or wallet.
- You signed up for the wrong package and we caught it before you used the dashboard.
Examples where we will not refund: changed your mind, your client cancelled, you forgot you had a subscription, you only used it twice, you bought from us and then bought direct from the upstream vendor. Those are real situations and we sympathise — they’re just not refundable.
Service credit for outages
For incidents lasting longer than 24 hours, we automatically issue service credit equal to the pro-rata share of your subscription affected by the outage. We push the credit straight onto your account — you don’t need to ask, and you don’t need a ticket number.
For total dashboard outages of more than 24 hours, your subscription is extended day-for-day. Same deal: automatic, no chasing.
How to request a refund
- Open a support ticket via our contact form or WhatsApp +92 320 9170721.
- Include your account email, the tool that’s broken, and a screenshot or short description of what you saw. The more detail, the faster we can resolve.
- We’ll reply within one business day — usually within an hour during Pakistan working hours.
Processing time
Once we approve a refund, it’s processed within 3 business days back to the original payment method. Practical timing per gateway:
- Easypaisa / JazzCash — same day to 24 hours after we send it.
- Bank transfer — 1 to 3 business days, depending on your bank.
- PayPal — usually instant, occasionally up to 5 business days.
We refund to the source. We can’t pay a JazzCash refund into a PayPal account, for example, even if you ask nicely — that’s a payment-processor rule, not ours.
Chargebacks
Please don’t open a chargeback before talking to us. Chargebacks cost both sides time and gateway fees, and we resolve almost every issue within hours through WhatsApp. If you’ve already opened one, message us anyway — we’ll work with you to either resolve it or withdraw it.
Questions?
Anything unclear here, or a situation that doesn’t quite match the above? We handle every case on its own facts and almost always end up doing the fair thing. Get in touch and we’ll sort it.